Shubham Mishra, the founder of EV-focused startup EV DOCTOR, has raised concerns about the way Ola Electric is handling its after-sales service, drawing a parallel with a now-defunct electric bike company, Yobyke.
In a post shared on X (formerly Twitter), Mishra claimed that Ola is falling into the same trap that led to Yobyke’s downfall a decade ago — poor service support.
“Ten years ago, Yobyke died because of service issues. Ola is repeating the same mistake,” Mishra wrote.
EV DOCTOR, which offers AI-driven battery diagnostics and works with thousands of EV repair workshops, has reportedly been receiving a growing number of complaints from Ola customers. Mishra mentioned that over 300 Ola users contacted his company last month alone, seeking independent battery checkups. According to him, many of these users were looking for evidence to take legal action.
However, Mishra pointed out a major obstacle: Ola’s proprietary software prevents third-party diagnostics, leaving customers frustrated and helpless.
To illustrate the growing anger among users, Mishra also shared a viral video showing an individual setting his Ola electric scooter on fire in front of an Ola service center — a strong expression of dissatisfaction.
He said that while solutions could be explored collaboratively, the current focus at Ola appears to be on stock market performance, marketing buzz, and public relations instead of customer service.
Despite the criticism, Mishra ended his note with an olive branch, expressing admiration for Ola’s role in reviving interest in electric vehicles in India since 2021. He urged Ola CEO Bhavish Aggarwal to work together to address the ongoing issues: “Let’s solve this, Bhavish, together..!”The post has sparked conversation in the EV space, highlighting growing concerns around transparency, service infrastructure, and customer trust in the rapidly expanding electric mobility sector.
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