Jaipur, Rajasthan:
In a move highlighting the state government’s commitment to public grievance redressal, Rajasthan Chief Minister Shri Bhajanlal Sharma conducted an inspection of the ‘Rajasthan Sampark’ Helpline (181) at the Government Secretariat on Thursday. Demonstrating sensitivity and direct engagement, the Chief Minister personally interacted with citizens over the phone to hear their concerns and directed officials to ensure immediate and effective solutions.
Direct Communication and Swift Action
The Chief Minister personally attended calls from citizens across the state, leaving callers pleasantly surprised and appreciative of the direct outreach:
- Kota: Prince, a resident of Khairabad, shared a grievance regarding electricity supply. The Chief Minister spoke to him personally, assuring him of a quick resolution, and directed officials to take immediate action.
- Dausa: Puniram, from Ramgarh Pachwara, presented a problem regarding land allotment deeds (pattas). The Chief Minister kindly assured him, stating, “I have visited your village. I have already issued instructions to resolve your issue,” which left the complainant delighted.
- Ajmer: Hemraj, a resident of Arain, discussed issues related to water supply in his area. The Chief Minister took detailed information and instructed officials to ensure the problem is addressed without delay.
Directives for Strengthening the Helpline
During the inspection, the Chief Minister scrutinized the operational workflow of the helpline center, including complaint registration, follow-up processes, and monitoring systems. He issued key directives to officials:
- Effective Monitoring: Ensure regular and effective monitoring of the disposal of grievances.
- Time-Bound Solutions: Every complainant must receive a satisfactory and time-bound resolution to their issue.
- Employee Motivation: Collect regular feedback from helpline staff and recognize those performing exceptionally well to boost morale.
Governance with Sensitivity
The Chief Minister emphasized that the ‘Rajasthan Sampark’ Helpline serves as an effective bridge between the public and the government. To further strengthen this system, the state government has mandated that senior officials from various departments visit the helpline center regularly. This initiative aims to expedite grievance resolution and provide relief to the common man, ensuring administrative accountability and transparency in governance.
Disclaimer: This news report is based on the official press release issued by the Chief Minister’s Office. To register a complaint or check the status of an existing grievance via the ‘Rajasthan Sampark’ Helpline (181), please visit the official portal.
