Inauguration and Key Guests

This two-day prestigious conference is being organized under the joint auspices of the Department of Administrative Reforms and Public Grievances (DARPG), the Ministry of Electronics and Information Technology (MeitY), Government of India, and the Government of Rajasthan.

• Inauguration: Chief Minister Bhajanlal Sharma will formally inaugurate the conference on July 1. In the inaugural session, Minister of Information Technology and Communication, Col. Rajyavardhan Rathore, will address the gathering and share the roadmap for digital innovations in the state.
• Valedictory and Awards: The concluding session and award distribution ceremony will take place on July 2. Dr. Jitendra Singh, Union Minister of State (Independent Charge) for the Ministry of Personnel, Public Grievances, and Pensions, will be the Chief Guest. He will confer the ‘National e-Governance Awards 2026’ upon winners who have demonstrated excellence in e-governance across the country.

Main Theme: ‘Viksit Bharat 2047’

This year’s conference is themed “Viksit Bharat 2047: AI-Enabled, Data-Driven, and Secure Digital Governance.” The core objective is to strengthen collaboration between central and state governments, industry leaders, and academic institutions. It aims to exchange best practices and deliberate on new dimensions of digital governance to realize the vision of a developed India by 2047.

Detailed Technical Sessions

The conference will feature 6 plenary sessions and 6 breakout sessions for in-depth discussion on administrative and technical aspects of digital governance.

Key Plenary Session Topics:

1. AI-Based Governance for All
2. Bridging Digital Divide: Voice-First Solutions in Public Services
3. Driving Urban Transformation Through Technology
4. AI for Smart Policing and Public Safety
5. Citizen-Centric Governance: Inclusive Governance
6. Digital Interventions to Enhance Access and Quality of School Education

Key Breakout Session Topics:

• Deep Tech and Quantum-Driven Digital Transformation
• AI and Digital Infrastructure for Secure Public Services
• Grassroots Governance: Digital Decentralized, Data-Driven
• Excellence in e-Governance Initiatives by Gold Awardees of NCeG 2026 (Sessions I & II)
• Empowering Youth, Accelerating Innovation, Transforming Governance

These sessions will see participation from senior administrative officers, policymakers, subject matter experts, professors from prestigious institutions, industry specialists, and winners of the National e-Governance Awards, who will share their experiences and insights.

The conference will serve as a significant platform to promote inclusive, transparent, and citizen-centric governance through AI, deep tech, quantum computing, voice-first solutions, and secure digital infrastructure.

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In a major push toward digital governance and administrative accountability, the Rajasthan government is shifting its focus from merely closing complaints to resolving their underlying issues. On Tuesday, Dr. Ravi Kumar Surpur, Secretary (Planning, Statistics, and IT), conducted a surprise inspection of the ‘Rajasthan Sampark Helpline 181’ control room at the Government Secretariat. The primary objective was to streamline Jan Aadhaar services and ensure transparency across the state’s E-Mitra network.

Strategy for Permanent Resolution: ‘Root Cause Analysis’

During the inspection, Dr. Surpur directed officials to move beyond the superficial disposal of grievances. The department is now adopting a ‘Root Cause Analysis’ (RCA) methodology.

Dr. Surpur’s Vision: “Our goal is not just to close a file but to understand why a problem occurred in the first place. By identifying the root cause, we are implementing systemic reforms that prevent the same issue from recurring for other citizens. This will enhance service quality and strengthen public trust in the administration.”

New Guidelines for Jan Aadhaar and E-Mitra Centers

The Secretary expressed concern over the rejection of applications related to Jan Aadhaar—specifically for adding, removing, or correcting names. To resolve this, he issued the following directives:

1. Simplifying Name Changes: The process for changing children’s names must be simplified so that citizens do not face unnecessary hurdles.
2. WhatsApp Training for E-Mitras: All E-Mitra operators across the state will be provided with the correct procedural information for name changes via WhatsApp to ensure they guide citizens accurately.
3. Category Mapping: Officials were instructed to ensure precise category mapping for grievances related to death certificates and pensions so that files reach the correct department without delay.

On-the-Spot Solutions: Direct Dialogue with Citizens

Demonstrating the spirit of “Su-Sashan” (Good Governance), Dr. Surpur and IT Commissioner Mr. Himanshu Gupta interacted directly with complainants present at the control room:

• Support for the Specially Abled: Complainant Pankaj Bhatt sought help for his brother’s Aadhaar card and pension; officials ordered immediate action.
• Data Updates: In the case of Shyamlal, who needed to update mobile and Aadhaar details on a birth certificate, an immediate resolution was ensured.

Report Card: Planning Department Leads with 97% Disposal Rate

Recent data from the Sampark Portal highlights the effectiveness of these departments:

• Planning & Statistics Department: Out of 83,337 cases filed over the past year, 97% (81,075) have been successfully resolved, with an average resolution time of just 14 days.
• IT & Communication Department: This department achieved a 96% disposal rate for 15,105 complaints, taking an average of 16 days per case.

Conclusion

Following the directives of Chief Minister Bhajanlal Sharma, high-ranking secretaries are now personally monitoring the 181 Helpline. This “Doorstep Governance” model is positioning Rajasthan as a leader in digital service delivery, ensuring that citizens can resolve their issues from the comfort of their homes.

Disclaimer: This report is based on official inspection notes and data released by the Department of Information Technology and Communication, Government of Rajasthan. For the latest status on your grievances, please visit the official portal (sampark.rajasthan.gov.in).

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