Jaipur | May 14, 2026
In a move to ensure administrative accountability, Mrs. Shuchi Tyagi, Secretary of Tourism, Art, Literature, Culture, and Archaeology, conducted a surprise inspection of the ‘Rajasthan Sampark Helpline (181)’ Control Room at the Government Secretariat on Thursday. Following the directives of Chief Minister Bhajan Lal Sharma, the Secretary reviewed departmental cases and personally engaged with complainants to resolve their issues.
Emphasis on Sensitivity and Accountability
During the inspection, the Secretary issued strict instructions to officials, emphasizing that the disposal of complaints registered on the Sampark Portal must be qualitative and time-bound, rather than merely procedural. She stated that providing immediate relief to complainants is the top priority of the administration, and no negligence or delay will be tolerated.
Departments Under Review:
The review meeting focused on grievances pertaining to the following departments and authorities:
- Department of Tourism and Devasthan Department
- Department of Art, Literature, Culture, and Archaeology
- Rajasthan Tourism Development Corporation (RTDC)
- Jawahar Kala Kendra (JKK)
- Amer Development and Management Authority (ADMA)
Direct Interaction and Immediate Solutions
Secretary Tyagi personally spoke with six complainants over the phone to understand their grievances. Residents of Jaipur, Mahesh Agarwal and Puran Singh, raised concerns regarding the rejection of their applications for the Pandit Deendayal Upadhyay Senior Citizen Pilgrimage Scheme. In response, Mrs. Tyagi directed Devasthan Department officials to proactively contact both individuals as soon as the next application cycle begins.
Statistical Report: Grievance Redressal Status
According to data from the Sampark Portal, the disposal rate for the concerned departments has been highly effective:
| Department/Organization | Total Registered Cases | Resolved Cases |
| Devasthan Department | 2,250 | 2,117 |
| Tourism Department | 299 | 287 |
| RTDC | 59 | 59 (100%) |
| Jawahar Kala Kendra | 38 | 38 (100%) |
| Amer Development Authority | 06 | 06 (100%) |
Impact of the Chief Minister’s Initiative
To make the administration more transparent and accessible, departmental secretaries are now personally visiting the 181 Control Room on scheduled dates to interact directly with the public. This digital initiative allows citizens of Rajasthan to receive resolutions to their problems from the comfort of their homes.
Disclaimer: This news report is based on the official government press release and provided data. Figures are subject to change based on real-time updates to the Sampark Portal. Our objective is to provide informative coverage of government administrative functions.
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