Passengers, who had waited over seven hours, expressed their anger and gathered in the airport lobby, demanding alternate flights or immediate refunds. However, the airline initially denied refunds, further escalating tensions among the 200 affected passengers.

Many travellers accused the airline of mishandling the situation, providing no food, water, or proper communication. One passenger, Siddhant, said the airline treated flyers with “complete negligence.” Another traveller, Kunal Parashar, urged government action against such irresponsible behaviour to ensure passenger rights are protected in the future.

The report suggests that the aircraft lost control moments after touching down on the runway. Preliminary evidence indicates that the plane was landing at a higher-than-recommended speed, and its braking systems were less responsive than expected.

Data from the black box and flight data recorder confirmed that the pilots attempted to regain control and halt the aircraft, but technical limitations hindered their efforts. The cockpit voice recorder also highlighted last-minute efforts made by the crew to manage the crisis.

Experts have also pointed out that the role of air traffic control and ground crew procedures should be reassessed to prevent such incidents in the future.

This incident has reignited the debate over safety standards and emergency preparedness in Indian aviation infrastructure.