While inspecting the call center, the EGS Commissioner directly interacted with the complainants over the phone to gather firsthand feedback. She issued clear instructions to the officials, emphasizing that every complaint registered on the portal must be resolved in a high-quality and time-bound manner. Addressing problems on a priority basis, she noted, will further strengthen the public’s trust in the government system and public services.

Over 69,000 Complaints Successfully Resolved

During the review, Mrs. Satyani shared statistical insights regarding the Employment Guarantee Scheme department. She informed that a total of 71,964 complaints related to the department have been received on the Rajasthan Sampark Portal so far. Out of these, a massive 69,164 grievances have already been successfully resolved.

According to the official data, the department is taking an average of 14 days to resolve a complaint. Thanks to this swift action, the complainant satisfaction rate on the portal has been recorded at a positive 72.88 percent.

Complainants Share Their Ground Reality on Phone

Present at the call center, the Commissioner spoke via telephone to complainants from various districts to understand the ground reality. During the conversation, Pintu from Bhilwara, Mahipal from Banswara, and Sunita from Kota shared that they were facing difficulties in getting their job cards issued. However, within a few days of registering a complaint on 181, their issues were permanently resolved.

Similarly, Kanji Meena from Sawai Madhopur and Dharmaraj from Jhalawar expressed their satisfaction regarding the timely disposal of their grievances and appreciated this proactive initiative by the state government.

Conclusion

Following the directives of Chief Minister Mr. Bhajanlal Sharma, the administration’s proactiveness regarding public grievance redressal has significantly increased in the state. The Chief Minister has mandated that secretaries of all departments must visit the ‘Rajasthan Sampark Helpline 181’ control room on designated dates to communicate directly with the complainants. The EGS Commissioner’s inspection was a part of this very system, through which common citizens are availing swift benefits of government services by registering their complaints right from their homes.

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In a move to ensure administrative accountability, Mrs. Shuchi Tyagi, Secretary of Tourism, Art, Literature, Culture, and Archaeology, conducted a surprise inspection of the ‘Rajasthan Sampark Helpline (181)’ Control Room at the Government Secretariat on Thursday. Following the directives of Chief Minister Bhajan Lal Sharma, the Secretary reviewed departmental cases and personally engaged with complainants to resolve their issues.

Emphasis on Sensitivity and Accountability

During the inspection, the Secretary issued strict instructions to officials, emphasizing that the disposal of complaints registered on the Sampark Portal must be qualitative and time-bound, rather than merely procedural. She stated that providing immediate relief to complainants is the top priority of the administration, and no negligence or delay will be tolerated.

Departments Under Review:

The review meeting focused on grievances pertaining to the following departments and authorities:

• Department of Tourism and Devasthan Department
• Department of Art, Literature, Culture, and Archaeology
• Rajasthan Tourism Development Corporation (RTDC)
• Jawahar Kala Kendra (JKK)
• Amer Development and Management Authority (ADMA)

Direct Interaction and Immediate Solutions

Secretary Tyagi personally spoke with six complainants over the phone to understand their grievances. Residents of Jaipur, Mahesh Agarwal and Puran Singh, raised concerns regarding the rejection of their applications for the Pandit Deendayal Upadhyay Senior Citizen Pilgrimage Scheme. In response, Mrs. Tyagi directed Devasthan Department officials to proactively contact both individuals as soon as the next application cycle begins.

Statistical Report: Grievance Redressal Status

According to data from the Sampark Portal, the disposal rate for the concerned departments has been highly effective:

Impact of the Chief Minister’s Initiative

To make the administration more transparent and accessible, departmental secretaries are now personally visiting the 181 Control Room on scheduled dates to interact directly with the public. This digital initiative allows citizens of Rajasthan to receive resolutions to their problems from the comfort of their homes.

Disclaimer: This news report is based on the official government press release and provided data. Figures are subject to change based on real-time updates to the Sampark Portal. Our objective is to provide informative coverage of government administrative functions.

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