While inspecting the call center, the EGS Commissioner directly interacted with the complainants over the phone to gather firsthand feedback. She issued clear instructions to the officials, emphasizing that every complaint registered on the portal must be resolved in a high-quality and time-bound manner. Addressing problems on a priority basis, she noted, will further strengthen the public’s trust in the government system and public services.

Over 69,000 Complaints Successfully Resolved

During the review, Mrs. Satyani shared statistical insights regarding the Employment Guarantee Scheme department. She informed that a total of 71,964 complaints related to the department have been received on the Rajasthan Sampark Portal so far. Out of these, a massive 69,164 grievances have already been successfully resolved.

According to the official data, the department is taking an average of 14 days to resolve a complaint. Thanks to this swift action, the complainant satisfaction rate on the portal has been recorded at a positive 72.88 percent.

Complainants Share Their Ground Reality on Phone

Present at the call center, the Commissioner spoke via telephone to complainants from various districts to understand the ground reality. During the conversation, Pintu from Bhilwara, Mahipal from Banswara, and Sunita from Kota shared that they were facing difficulties in getting their job cards issued. However, within a few days of registering a complaint on 181, their issues were permanently resolved.

Similarly, Kanji Meena from Sawai Madhopur and Dharmaraj from Jhalawar expressed their satisfaction regarding the timely disposal of their grievances and appreciated this proactive initiative by the state government.

Conclusion

Following the directives of Chief Minister Mr. Bhajanlal Sharma, the administration’s proactiveness regarding public grievance redressal has significantly increased in the state. The Chief Minister has mandated that secretaries of all departments must visit the ‘Rajasthan Sampark Helpline 181’ control room on designated dates to communicate directly with the complainants. The EGS Commissioner’s inspection was a part of this very system, through which common citizens are availing swift benefits of government services by registering their complaints right from their homes.

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